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‎07-29-2021 03:10 PM

HP Recommended
Product: Officejet 250 all-in-one mobile printer
Operating System: Microsoft Windows 10 (64-bit)

I've been using the HP Smart App for about a year now.  Today for some reason, when I click "scan" the entire app goes away.  I've been wasting hours so far trying to contact HP.  please help.  What is the support phone number?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2021 07:12 AM - edited ‎08-03-2021 07:13 AM

HP Recommended

@LindaJanik, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan using the HP Smart app. Let us try these steps:

 

Make sure windows is up to date.

 

Reinstall the app from the Microsoft Store. Download the latest version.

 

If this does not help, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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7 REPLIES 7

‎08-03-2021 07:12 AM - edited ‎08-03-2021 07:13 AM

HP Recommended

@LindaJanik, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan using the HP Smart app. Let us try these steps:

 

Make sure windows is up to date.

 

Reinstall the app from the Microsoft Store. Download the latest version.

 

If this does not help, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-03-2021 01:54 PM

HP Recommended

I did uninstall and re-install HP Smart.  I also installed the HP Smart Extended.  Neither of these solutions worked.  I am about to purchase an Epson scanner now, as I have no more faith in HP.  Thanks for helping, anyway.

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‎08-04-2021 07:39 AM

HP Recommended

@LindaJanik

 

Did you get any errors while trying to use the HP Scan Extended app?

For more info on scanning, refer to - How to scan with an HP printer

 

If the issue persists, click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2021 02:23 PM

HP Recommended

I downloaded the HP Extended via the link you shared.  Installed it.  Clicked on it, and it says "The HP Imaging Device was not found".

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‎08-06-2021 03:04 PM

HP Recommended

I was able to download the full HP scan software and drivers.  I then tried the HP Extended again, and it now works.  Thanks!

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‎08-06-2021 03:05 PM

HP Recommended

Downloading the full set of drivers helped.  Then I was able to use the HP Extended app to scan.  thanks!

Was this reply helpful? Yes No

‎08-08-2021 10:22 PM

HP Recommended

@LindaJanik

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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