HP Smart Application

[wingtips]

I was helping a neighbor set up his WIN10 computer.  He has an HP Envoy printer and I suggested he install the HP Smart software to monitor the ink levels and provide scanning.  During the registration, I incorrectly entered his email address.  This then invalidated the verification process since the information in the email went to a non-valid address.  I returned to the HP Smart application and clicked on 'edit email'.  A rotating circle presented itself and for the next minute, the rotating circle remained on screen.  Nothing I could do would allow me to update his email in this application.

I did not clear the cache if that had any impact on the outcome.  He is running Webroot and Malwarebytes. the PC is also up to date on all windows OS changes.

Can someone instruct me in the process to edit the email entered in the HP Smart application?

Thank you

Dan Kahn

[Rainbow23]

Hi @wingtips,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you want to update the email address on your HP Smart account.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

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