HP Smart - Assigning unique names to printers

[menoman20707]

So I have two HP 8130 series printers - an 8135e and an 8139e.  One's at home.  One's at work.  One's on instant ink.  One is not.

They've both been assigned the same names in HPSmart - "HP OfficeJet Pro 8130e All-in-One series" 

so yeah - which is which?  I saw the work-around on another post - "look at the serial number."  That's just stupid/cumbersome/time consuming.  We really can't create unique names to differentiate our products?  I mean I have TWO HP products which is likely more than most.  I can rename them in windows (really important!), but the manufacturer of the product who created the software says, "sorry."  

Please tell me, HP's been working on a reasonable software solution.

[Hawks_Eye]

Hi @menoman20707 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I understand your concern, HP OfficeJet Pro 8135e or 8139e all fall under the same HP OfficeJet Pro 8130e All-in-One Printer series.

Due to geographical difference in places where are shipped to and sold from the name differs.

Yes, when you have 2 identical printer there might arise few confisuion, to avoid that you may rename the printer in HP Smart App.

Open HP Smart

Click Settings 

Select Add / Set Up a Printer

Under Options

Select Rename My Printer

Enter the name of the printer as you want to see it

Click Save

Go back to the main menu

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye