HP Smart Download Alternative Needed: WIndows Store Hellishly Lagging

[namazanail]

Hi Team,

I'd like to use a recently bought HP DeskJet Ink Advantage 3776 with my laptop. Trying to install HP Smart through WIndows store, and it kept getting stuck at 90.88MB on all attempts.

I've tried:

1. Resetting and troubleshooting Windows Store before downloading
2. Re-installing from link provided in HP Support.
3. Re-installing from searching HP Smart in Windows Store.
4. Downloading with signed in Microsoft account.
5. Downloading without signing in Microsoft account.
6. Resetting my router (in case it is connection issue).

All failed.

Please help. I've wasted three days trying to install it via Windows Store with failures. Don't you have the software provided for offline installation or independently ( not in Windows Store)?

[Dragon-Fur · Accepted solution]

@namazanail 

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At this writing:

There is no alternative "download" method for the HP Smart application.

Anything left to try?

➡️  Check your Security software to make sure it is not trying to help you by refusing the download / installation.

➡️  Try a different network.

NOTE:  Assuming a home (not work environment) network, decent ISP, updated router, and a non-mesh / non-VPN network, this is not likely the problem, but if you can try it, nothing lost and possibly everything gained.

➡️  Kick Windows Updates to be sure these are not stuck / part of the problem.

➡️  Check your Windows version - HP Smart won't run in anything older than version 1803.

➡️  Read the how-to document (link below) for anything included in this message...

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

➡️  HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[namazanail]

Hey Dragon-Fur,

Okay, let me try. So far:

1. Security Software: Cylance antivirus didn't quarantine nor detect threats during the download/installation. Neither does Windows Defender blocking anything while downloading/installation.
2. Different network: Yes, broadband.
3. Windows Update: Updated
4. Windows version: 20H2, OS build 19042.746

I'm not sure which one works, because it seems to work after I shut down, sleep it off, and try again the next morning.

But in any case, thanks a bunch!