HP Smart Download

[gps61]

HP Smart app will not download or install on Windows 10 from any source (i.e. Microsoft Store or Chrome Apps). Need help!

[KrazyToad]

@gps61

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that you are unable to download the HP Smart App on a Windows 10 device.

I'd like to help you sort this out

Are you the Administrator of the Windows 10 computer / device?

Was the HP smart App working before or is it the first time you are trying to install it?

Let's  turn off and disable UAC (User Access Control) in Windows 10 and then try downloading the HP Smart App again.

1. Open Control Panel.
2. Go to the following path:

   Control Panel\User Accounts and Family Safety\User Accounts

   There you will find the Change User Account Control settings link. Click it.

3. Alternatively, you can click the Start button to open the Start menu and type the following in the Search box:

   uac s

   Click 'Change User Account Control settings' in the search results:

4. In the User Account Control settings dialog, move the slider to the bottom (Never Notify):Click OK. This will disable UAC.

Then download the HP Smart App from this Link: http://hp.care/2FLyIew

Keep me posted how it goes and let me know if you need further assistance.

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[gps61]

Thank you for your reply. I followed your steps and the same thing happens. I click on the “Install” button in Windows store and it turns grey and ……nothing happens

[A4Apollo]

Hi @gps61, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned when you try to install the smart app from windows store it turns grey.

Try the steps recommended below.

Open the Windows Store app
Click on the account logo in the upper-right corner of the app, then click on your account name
Click on you account name in the new box, then click Sign out
Click on the icon in the upper-right corner again, then click Sign in and choose your account name again

Reset the Store Cache
If that does not get the Store working again, close out of the app, then try resetting the Store cache:

Click Start, then type "wsreset" and select wsreset
When the Store app opens, see if your downloads are working

Troubleshoot Windows Update
If resetting the Store cache doesn't fix it, the next thing to try is troubleshooting Windows Update, which is closely ties to the Windows Store:

Click Start, then type "troubleshooting"
Select the Troubleshooting option 
Under System and Security, click on Fix problems with Windows Update
Follow the prompts, then test out the Store app

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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