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‎07-08-2021 09:22 AM

HP Recommended
Product: DeskJet 4155e All-In-One
Operating System: Microsoft Windows 10 (64-bit)

So, after setting up the printer, I still have an option to "Finish Setup"...

 

HP Smart screenshot.png

 

With a new installation of HP Smart, clicking on "Finish Setup" opens a dialog box asking this:

 

HP Smart screenshot2.png

 

Regardless of whether I choose "Accept All" or "Manage Option", then "Continue"... I get this next screen:

 

HP Smart screenshot4.png

After clicking "Exit Setup" and trying all over again, I finally get to this:

 

HP Smart screenshot3.png

 

And no matter what I do, I cannot get part this. I always have to "Exit Setup".

I've tried opening the ink door and removing the ink and replacing the ink and closing the door and still nothing...

 

Any help? Printing works... but I still can't finish setup...

1 person had the same question
1 REPLY 1

‎07-13-2021 10:07 AM

HP Recommended

@JozPiFer

 

Welcome to the HP Support Community.

 

Are you able to install the HP Smart App on any other device?

 

Uninstall and reinstall the HP Smart App and also restart the Printer and Computer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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