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HP Smart Friend - is this really an HP owned service?

HP Recommended
HP OfficeJet Pro x476
Microsoft Windows 10 (32-bit)

Every time I call Smart Friend for help, either their systems are down, they hang up on me, or they take 2 hours to try and solve a problem I end up solving on my own.  I am beginning to question if this really a legit service.  I feel like it may be a scam because this crap should not be happening.  Any have any thoughts on this?

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HP Recommended

Hello! I am sorry to hear about your experience with HP SmartFriend. It is, indeed, an HP service. Read more here:

http://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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HP Recommended

Hello,

 

I am sorry to hear you are having issues connecting with HP Smart Service.

 

Yes, HP Smart Friend is a HP Consumer Service.

 

Benefits are :

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