HP Smart Hangs

[dpabenlopez]

Hi- 

I was having problems scanning documents using HP Smart all of a sudden one day (document would scan and at point of saving, HP Smart would exit). I have uninstalled HP Smart and removed the printer from Windows 11. I  have attempted to reinstall HP Smart- and upon trying to install- HP Smart "starts" but HP Smart program simply has a spinning wheel and doesn't fully install/start.

[Raj2111]

Hi @dpabenlopez 

Welcome to the HP support community.

I understand that you are getting issues with HP smart app, I am glad to assist you.

Did you uninstall from the root level and reinstall the HP smart app?

If not, follow these steps:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

-Regards.