HP Smart Help and Support button comes up in Russian. I need english

[Dave6109]

On some documents my printer prints double sided.  I only want single sided.  When I select the final Print, it does not give me an option to only single sided.  When I go to HP Smart Help & Support, it comes up in Russian.  How can I get help in english?

[zoey7886]

@Dave6109, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP smart issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To change the HP Smart Help & Support language to English and ensure that your printer prints only single-sided, you can follow these steps:

Changing the Language in HP Smart App

1. Open HP Smart App: Launch the HP Smart app on your computer or mobile device.
2. Navigate to Settings: Look for the settings icon, which is usually represented by a gear or three dots.
3. Select Language: Find the language settings. This might be under general settings or user preferences.
4. Change to English: Select English from the list of available languages.

Ensuring Single-Sided Printing

1. Open Print Dialogue: When you are ready to print a document, open the print dialogue box from your application (e.g., Word, PDF viewer).
2. Check Printer Properties: In the print dialogue, look for printer properties or preferences.
3. Set Single-Sided Printing:
   • For Windows:
     • Click on 'Printer Properties', then navigate to the 'Layout' or 'Finishing' tab depending on your printer model.
     • Select 'Single-sided (Portrait)' or 'Single-sided (Landscape)'.
   • For macOS:
     • Click on 'Show Details' if the print box is minimized.
     • Find the 'Two-Sided' checkbox and make sure it is unchecked.
4. Save Settings: Apply the changes and proceed with printing.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,