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‎06-01-2024 02:58 PM - last edited on ‎06-01-2024 03:51 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

Just upgraded to WIN 11 and had to reinstall HP Smart. Pulled to desktop. Icon changed from HP Smart to a plain white page.  App works fine but cannot change the app back to the HP Smart one. However, when I put HP Smart on the Taskbar, it reverts back to the correct icon.  If I then take off Taskbar, it goes back to a white page. Have tried uninstall/reinstall but does not help. Have downloaded HP Smart icons from web, but none will 'stick'; 'standard' ones from the icons page will work.  Saw a post from Dec 23 from user having same problem with a WIN 10 system but cannot find it now to see if there was solution.  Can anyone help?

2 people had the same question
2 REPLIES 2

‎06-03-2024 03:30 PM

HP Recommended

I had same issue and went to online and found this and it worked for me. It is from youtube.

Goood luck 

 

 

https://youtu.be/JZ9Nbvlfseg?si=inlpGaoWBfFx4eAO

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‎06-04-2024 07:53 AM

HP Recommended

Watched the video and decided to try it. However, thought it was a good idea to delete the app (where I had already put a 'fake' icon) from the desktop and then drag the app back to the desktop - and then the correct icon popped up!!!  This happened previously so not sure what is going on. If it disappears again after a Restart, I'll try the video's solution. All I can figure out is that the Windows gremlins are at work! 🙂

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