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‎08-14-2019 09:43 AM - edited ‎08-14-2019 10:04 AM

HP Recommended
Product: Office Jet Pro

I use HP Smart to scan documents and now HP Smart is giving me a login screen that I cannot get past. It says "The Server 192.168.1.3 is asking for your user name and password. That server also reports:"PC600 Rest Interface"" I have tried my few logins that I use and none are working. We are a business and the other laptops connected to the printer that use HP Smart are also getting this message.

5 people had the same question
1 REPLY 1

‎08-16-2019 06:17 PM

HP Recommended

@stacymbrown

 

Welcome to HP support community.

 

Provide the complete printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers,

Sandytechy20
I am an HP Employee

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