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Locked

‎01-21-2024 10:51 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Bought a Desjet 2755e, tried setting it up by trying to install HP Smart, app installation stops with C0000022, help online sucks big time, got led to a ajent that said for $199 he would fix it. HP Smart is a poor excuse for a program. The last agent (Lisa) didn't answer back and the she termated the chat on me, leaving me hanging before she just turned off the chat. About to box the printer up and return it and never by another HP product again.

Category:
1 REPLY 1

‎01-23-2024 02:03 PM

HP Recommended

Hi @TLeonhardt,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear about the difficulties you're facing with the HP Smart installation and the customer support experience. It's frustrating when technology doesn't work as expected. Before you decide to return the printer, let's try a few troubleshooting steps to see if we can resolve the issue.

 

Compatibility Check: Ensure that your computer meets the system requirements for HP Smart. Check if there are any updates for your operating system.

 

Antivirus/Firewall: Disable your antivirus and firewall temporarily and try reinstalling HP Smart. Sometimes, security software can interfere with installations.

 

Clean Installation: Uninstall HP Smart completely, restart your computer, and then try reinstalling it. Make sure to download the latest version from the official HP website.

 

Driver Installation: Check if the printer drivers are installed correctly. You can download the latest drivers from the HP website specific to your printer model.

I have shared a link  I hope this helps: https://support.hp.com/us-en/document/ish_6798169-6798236-16

Please make sure you are using Windows 10 and above.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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