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‎04-21-2020 09:32 AM - last edited on ‎01-13-2026 06:36 AM by Moderator

HP Recommended
Product: HP officejet 5255

Hello, my HP app was working well with the HP officejet 5255. However today I tried to scan and the HP  app does not respond. I get the dreaded spinning wheel on my iMac and the HP  app freezes. I have to force quit the app to get out of it.

 

I tried restarting my imac. I deleted and re-installed the HP  app and still can't figure out why my HP  app is acting this way! Please help!

 

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2020 01:43 PM - last edited on ‎01-15-2026 09:13 AM by Moderator

HP Recommended

My suggestion at this point would be to delete the support files for HP Smart and set up the printer again.

 

Did you originally download the HP  app from the Mac App Store or from HP.com?

 

If you installed it from hp.com then you can delete /Users/username/Library/Application Support/HP Smart.

Then delete the app in the Applications folder and download HP Smart from Mac App Store.

 

If you downloaded it from the app store you can basically reset it back to zero by deleting:

/Users/username/Library/Containers/com.hp.SmartMac

 

Then relaunch the app from the Applications folder and go through setup again.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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2 REPLIES 2

‎04-21-2020 01:43 PM - last edited on ‎01-15-2026 09:13 AM by Moderator

HP Recommended

My suggestion at this point would be to delete the support files for HP Smart and set up the printer again.

 

Did you originally download the HP  app from the Mac App Store or from HP.com?

 

If you installed it from hp.com then you can delete /Users/username/Library/Application Support/HP Smart.

Then delete the app in the Applications folder and download HP Smart from Mac App Store.

 

If you downloaded it from the app store you can basically reset it back to zero by deleting:

/Users/username/Library/Containers/com.hp.SmartMac

 

Then relaunch the app from the Applications folder and go through setup again.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No

‎04-25-2020 06:13 PM

HP Recommended

It worked, thank you!!!

Was this reply helpful? Yes No
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