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‎09-29-2024 08:11 AM

HP Recommended
Product: HP ENVY 6430e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

Until recently I've been using the so called HP Smart app on my Windows 10 PC, but for some reason it now doesn't display anything at all when I open it. It is literally just a square white window, with HP Smart written in the top left corner.

I've been through any related articles I can find, uninstalling, reinstalling etc, but to no avail.

The web server at the address of the printer is still working, so I can access that, and I can still print, but I would like the Smart App to work if possible for the other functionality.

Appreciation in advance.

 

Steve.HP-Smart.JPG

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2024 02:27 PM

HP Recommended

At the same topic suggested, another small update: tried 153.1.1137.0 ( May 14, 2024), it opens regularly.

View solution in original post

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3 REPLIES 3

‎09-30-2024 11:45 AM

HP Recommended

Hi, I had the same problem with my OfficeJet 8025e.

I suggest you to read this topic:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Smart-no-longer-works-in-Windows-10-64bit-2...

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‎09-30-2024 02:27 PM

HP Recommended

At the same topic suggested, another small update: tried 153.1.1137.0 ( May 14, 2024), it opens regularly.

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‎10-13-2024 04:01 PM

HP Recommended

Hi Luiss64,

 

I did actually try 151 and and it worked! Thanks very much and well done. 

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