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‎04-06-2021 07:06 AM

HP Recommended
Product: HPB877E8 ( HP Envy 4520)
Operating System: Microsoft Windows 10 (64-bit)

My printer stopped working recently, probably following a windows update. I have tried all the solutions in the post for this subject, incl. root install, but am still getting the problem. In fact it seems to be getting worse, my printer now tells me that the driver is unavailable. HP Smart (which I have just re-installed) is telling me "Printer status unknown"

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4 people had the same question
1 REPLY 1

‎04-07-2021 05:27 AM

HP Recommended

I ran the HP Print and Scan Doctor, which subsequently downloaded the HP ENVY 4520 series HP Printer Assistant software. This has installed the HPEnvy 4520 series driver. However, I am still unable to print and HP Smart is still displaying "Printer status unknown".

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