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‎02-28-2023 04:52 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: macOS 11.0 Big Sur

HP Smart comes up & identifies my printer.

 

I press "SCAN"

 

HP Smart redirects me to a browser to sign in first before I scan.

 

I lose pointer focus, no browser window comes up.

 

I quit Chrome, I quit HP Smart.

 

I bring Chrome back & login to my HP account.

 

I start HP Smart again.  Same problems.  It requires a login to the cloud that it never finds and hoses my pointer focus in the process.

 

I just want to scan.  Stop forcing the cloud on me.

Category:
2 REPLIES 2

‎03-06-2023 08:42 PM

HP Recommended

Hi @hvrose2022,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you are experiencing issues with HP Smart.

 

Here are a few things you can try to resolve the issue:

 

  • Update the HP Smart app: Make sure that you have the latest version of the HP Smart app installed on your device. You can check for updates in the app store or marketplace for your device.
  • Restart the app: Close the HP Smart app completely and then reopen it. This can sometimes resolve minor software glitches.
  • Restart your device: Try restarting your device to see if that resolves the issue.
  • Uninstall and reinstall HP Smart: If none of the above solutions work, you can try uninstalling the app and then reinstalling it.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
Was this reply helpful? Yes No

‎03-17-2023 12:36 PM

HP Recommended

HP Smart opens but screen is frozen

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