HP Smart Tank 500 Series Printer Not Compatible to MacOS 15.3

[Kevz21]

Hi everyone!

I'm encountering an issue while setting up the HP Smart Tank 500 Series printer, which doesn't have wireless or Ethernet connectivity only USB. After recently updating my laptop to macOS 15.3, I noticed that both the driver and the HP Smart app are no longer working. Despite multiple attempts—resetting, removing, and reinstalling the printer, restarting my laptop, and installing drivers—I’m still unable to add the printer through the HP Smart app.

When I try to add a new printer under System Settings > Printers & Scanners, it only recognizes it as a Generic PCL Printer, even after installing the correct drivers. Additionally, the HP Easy Start app allows me to install the printer, but it doesn’t let me configure it afterward.

I hope HP releases an updated driver compatible with macOS 15.3 soon. Thank you!

[ferRX · Accepted solution]

Hi @Kevz21 

Try to install with the next Apple Smart Tank basic driver:

1. Connect your printer with USB cable

• 

2. Then install the next software

• >> HP Smart Tank driver essentials - L5_1657

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Kevz21]

Hi @FerRX,

Thank you! It’s working now and showing on my end. Hopefully, they will continue updating their drivers for macOS. I truly appreciate your help!

[ferRX]

Great 😊, nice to know that driver worked !

Best regards,

ferRX.

[jaeca1030]

Hello! I encounter the same problem but I cannot open the link you provided. Can you please give other versions of the link

[ferRX]

Hi @jaeca1030 

Try to install the next software for your printer:

• >> HP Smart Tank driver essentials - L5_1657

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[DoubleU-E]

Thank you very much.

I noticed that the driver was hosted on mega.nz.

What is the original source? Where can we normally find it, and who is the maintainer of this driver pack?

[ferRX]

Hi @DoubleU-E 

You can get the original source driver from HP in the next link:

>> https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.