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‎06-04-2026 01:54 PM - edited ‎06-04-2026 01:56 PM

HP Recommended

Had a Windows update recently. My HP Smart Tank won't print anything. Check under printers and scanners, "driver unavailable."  I've tried downloading it from HP about 3 times today, rebooted the laptop, rebooted the printer, did everything I know of, but after several minutes of spinning, it tells me it can't finish the download because of a connection problem.  The printer is "seen," and will print a test page.  I do have HP Smart which I use (when it's working) for many tasks.  I'm not even sure the driver I'm trying to download is the proper one but there are only 1 or 2 choices.  Any and all help would be appreciated as I'm dead in the water.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2026 09:16 PM

HP Recommended

Hi @jblah 

You may need to install Full software driver from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.7.6442-SJ0001_Fu...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

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1 REPLY 1

‎06-04-2026 09:16 PM

HP Recommended

Hi @jblah 

You may need to install Full software driver from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.7.6442-SJ0001_Fu...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No
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