• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-04-2026 01:54 PM - edited ‎06-04-2026 01:56 PM

HP Recommended

Had a Windows update recently. My HP Smart Tank won't print anything. Check under printers and scanners, "driver unavailable."  I've tried downloading it from HP about 3 times today, rebooted the laptop, rebooted the printer, did everything I know of, but after several minutes of spinning, it tells me it can't finish the download because of a connection problem.  The printer is "seen," and will print a test page.  I do have HP Smart which I use (when it's working) for many tasks.  I'm not even sure the driver I'm trying to download is the proper one but there are only 1 or 2 choices.  Any and all help would be appreciated as I'm dead in the water.

Reply
1 REPLY 1

‎06-04-2026 09:16 PM

HP Recommended

Hi @jblah 

You may need to install Full software driver from the next link:

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.7.6442-SJ0001_Fu...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.