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‎05-21-2026 09:30 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, I have HP Smart Tank 5100 series printer. It was printing well and I loved it. Then I installed Windows 11 updates and it either removed or corrupted the printer driver. I have done everything I could think of to fix the printer driver but my laptop still says, "Driver not found". Someone please help.

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3 REPLIES 3

‎05-21-2026 08:50 PM

HP Recommended

Hi @Charts_Printer 

You may need to install Full driver for your printer, please install the next driver:

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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‎05-26-2026 06:30 AM - edited ‎05-26-2026 06:34 AM

HP Recommended

Thank you so much for your help. However, Windows still does not allow to either install or recognize the printer driver. Its not a printer issue, it is a Windows 11 issue. Windows is missing:

  • Print Management Console

  • Internet Printing Client

  • Microsoft XPS Document Writer

 

 

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‎05-26-2026 06:43 AM - edited ‎05-26-2026 06:44 AM

HP Recommended

Hi @Charts_Printer 

Ok, so maybe you need to run a system repair in your Windows 11 or reinstall windows.

 

You could try the next steps on video:

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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