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HP Recommended
iMac
macOS 10.15 Catalina

HP Smart Tank 515 connect via USB cable to iMac not recognized by computer, every morning when I start the computer I have to disconnect the USB cable connected to the printer to be able to print anything.

Will somebody have an idea of what is happening...thanks....Carlos

1 REPLY 1
HP Recommended

@perezcar

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software: 

 

Update printer firmware 

Update software on Mac  

  

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign  to delete the printer. 

 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  

 at the bottom of the list. 

 

4.) Click the plus sign. Click Add Printer or Scanner, click the printer name. 

 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

 

6.) Try to print. 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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