HP Smart Tank 6001 Tri-Color Printhead Er

[Alonzo1977]

HP Smart Tank 6001 purchased 2024 today refilled the ink tanks but I also see Tri-Color Printhead Error.  

[Garp_senchau]

@Alonzo1977, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing a Tri-color Printhead Error on your HP Smart Tank 6001 after refilling the ink tanks, here are steps you can follow to resolve the issue:

Check Printhead Installation:

• Make sure the printheads are correctly installed.
• Open the front door of the printer and then open the printhead access door.
• Ensure the printhead carriage latch is closed. If open, push it down to close it.

Remove and Reinsert the Printhead:

• Locate the printhead indicated by the error (likely the Tri-color printhead).
• Carefully press down to release it, remove the printhead, and set it on a protective surface.
• Make sure any packing materials, such as plugs or tape, are removed from the printhead.
• Reinsert the printhead into its slot at a slight upward angle. Push it until it snaps into place.

Close the Printer Doors:

• Close the printhead access door, followed by the front door of the printer.

Align the Printheads:

• If your printer has a touchscreen, follow the on-screen instructions to print an alignment page and align the printheads.
• If it does not have a touchscreen, an alignment page might print automatically — follow the instructions on the page.

Reset the Printer:

• Turn off the printer, unplug it, and wait 60 seconds.
• Plug it back in, and turn it on. This can help reset any error conditions.

Also, you may refer to this guide: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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