HP Smart Tank 7005 not printing in colour from Mac

[Blondie102]

I have just installed my HP Smart Tank 7005 and I cannot print documents, web pages in colour from my mac.  The Mac is running Mac OS sequoia 15.3.1.  The print menu only shows black and white options and no colour options.  Test print pages requested on my printer all print in colour and pages sent from my iPhone all print in colour so obviously the problem is from my Mac.  I made sure I've downloaded the current driver and have reinstalled the printer but still it will only print in black and white.  I've tried fruitlessly for hours navigating the HP Smart app trying to see why this is happening.  All boxes are ticked to enable to print in colour in the Smart App. Any advice would be welcome.

[VikramTheGreat · Accepted solution]

Hi @Blondie102,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you're having trouble printing in colour from your Mac running macOS Sequoia, while the printer works fine with other devices and your phone. I’m sorry for the inconvenience, and I’d love to help you get this sorted out.

To troubleshoot, I recommend uninstalling the HP Smart App on your Mac and instead using AirPrint to see if you can print in colour.
 

Please try this and let me know how it goes

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[Kathyann123]

I have the same problem.  The Mac is running Mac OS sequoia 15.3.1.   I tried to print with my phone and it does print in colour.  But I would like to print from my computer, not just my phone.  Can you please advise?  Thank you.