HP Smart Tank 7305 printer

[GVDN]

Printer goes always off line. When he gets online, I get message he is inactive.

HP Smart app only eslects PDF files but can not print them.

Tried with excell and word documents but printer doesn't print

Scanning works with HP Smart app but will not print the doc

[Dragon-Fur · Accepted solution]

@GVDN 

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@GVDN wrote:

Product: HP Smart Tank 7305 All-in-One

Operating System: Microsoft Windows 11

Printer goes always off line. When he gets online, I get message he is inactive.

HP Smart app only selects PDF files but can not print them.

Tried with Excel and Word documents but printer doesn't print

Scanning works with HP Smart app but will not print the doc

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The "offline" condition must be corrected first.

-- What? --

Nothing will print or behave as expected until the printer is connected to the network and responding to requests.

The printer must be aware of the paper size and type you have loaded -- Tray and Paper

Load the paper, Use the Embedded Web Server (EWS) to update the Paper Size / Type settings.

HP Smart / HP App benefits from having the full driver printer software installed.

Word and Excel, plus other "Office" documents, all depend on having installed the full driver printer software.

The full driver provides access to the full range of Printing Preferences (Shortcuts / Custom Shortcuts).  Applications like HP App / HP Smart depend on the Printing Preferences for intelligent job configuration.

The following includes just two of the places to check and / or adjust your printer's setup. 

It might be enough.

Ask if you need examples or help with something specific.

======================

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

The printer supports Ethernet -- if you can use this type of connection to your network, do that.  

Reference -

 User Guide - HP Smart Tank series - 6000, 7000, 7300

Chapter 2 - Connect your printer - Starting on Page 18

-- Consider --

If forced to use Wireless and none of the solutions provided manage to fix the underlying problem,

If you are connected to 5GHz, 

Switch to 2.4GHz -- "Faster" is useless if the printer won't stay connected.

-- Wireless Troubleshooting --

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

-- Example – EWS Setup – IPv4 --

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Classic EWS – InkJet printers

Ethernet

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Section Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.
• EWS sections might be locked and require the printer’s PIN number to access.  Find the printer’s default PIN inside the ink cartridge ink cartridge / area, or perhaps on the bottom or back of the printer.  Check your printer’s User Guide first chapter for details – search the document for “ PIN “.

 EWS_9025_Network_IPv4_Configuration_7

Details / Examples

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Easy Start Printer Setup Software – Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

NOTE

If you have installed the full driver printer software,

And

If the HP Scan that is installed is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

====================================

-- References -- 

Data sheet - HP Smart Tank 7305 All-in-One 

Connectivity Standard:

1 Gigabit Ethernet; 1 Wi-Fi Direct; 2 Hi-Speed USB 2.0 (device)
Wireless Yes, 2.4/5G dual band Wi-Fi, Wi-Fi Direct

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Smart Tank 7305 All-in-One

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