HP Smart Tank 7602 firmware update failed error 8AF30001

[MikeWolfe42945]

Tried a firmware update on my smart tank 7602 printer. Update failed & now have only 8AF30001 ON SCREEN. unplugging printer & holding power button has failed. printer has steady yellow light now. yellow light flashing before reset attempt.

[Garp_senchau]

@MikeWolfe42945, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It seems you're experiencing a firmware update failure with your HP Smart Tank 7602 printer, which has resulted in a steady yellow light, previously flashing before the reset attempt. Here's a step-by-step guide to help resolve this issue:

Troubleshooting Steps for Firmware Update Failure:

Check Power Supply:

• Ensure the power cord is securely connected to the printer and the wall outlet. Try using a different power outlet if possible.

Perform a Hard Reset:

• Turn off the printer and unplug the power cord.
• Wait for at least 60 seconds before plugging it back in.
• Press and hold the power button for about 10 seconds before releasing it.

Verify Connectivity:

• Ensure that your printer is connected to a stable network (wireless or wired).
• Check if there are any issues with your internet connection that might have disrupted the firmware update.

Firmware Reinstallation:

• Visit the HP Support website and download the latest firmware version for your model.
• Follow the instructions on the website to manually reinstall the firmware using a computer connected to the printer.
• Refer: Update the firmware on an HP printer | HP® Support

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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