HP Smart Tank 7605 - Not loading

[Andries22794]

Hey , 

So I had this printer for about 2 years now and it worked fine, not imfor some reasons it restarted itself randomly and it has been stuck on “The HP software is setting up your printer…” and nothing happens , I have tried various troubleshooting but nothing worked it just got disconnected and now I cannot find it on my Pc or phone either. 

Not sure why this is happening 

can someone hepl me pleas?

thanks

[ferRX]

Hi @Andries22794 

Please follow steps from the next message:

• >> HP 7603. Printer screen shows "HP software is setting up your printer"

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[Andries22794]

Hey

thanks for the reply. So I checked and paper tray was actually empty but I added some paper restarted the printer and its stuck exactly on the same thing. 

 

[ferRX]

Hi @Andries22794 

Ok, so you may need to select the option to Align printheads using HP app.

• 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=c6GTkREePWk

Only download HP software from HP Support sites:

• HP app for iOS >> Apple App Store)

• HP app for Mac >> Apple App Store)

• HP app for Android >> Google Play Store)

• HP app for Windows >> Microsoft Store)

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[Andries22794]

But I cannot find the printer on the HP app it will not show, I have tried connecting it multiple times.