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HP Recommended

I continually have problems with my Mac printing to the hP. It operates fine for weeks, maybe a month or two but then I suddenly have problems again like today.

It is currently saying I have an Expired Certificate when trying to print from Word or Adobe. However, I have just found that I can print from my wife's MacBook Air.

I spent hours with a HP support person back in March and eventually got it going again, but I continue to have this intermittent problem and lose hours trying to fix. Is there a way to fix this permanently?

Thanks, Peter

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @pmmacca 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=FvaPeprU_mU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

4 REPLIES 4
HP Recommended

Hi @pmmacca 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=FvaPeprU_mU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Sorry, I have done this several times now and current certificate shows a 2035 validity date, but I still have a problem, when I go to print. Keeps telling me I have an expired certificate. Thanks for trying, Peter

HP Recommended

Thanks @FerRX!

Even though I went through the process yesterday and shut everything down and re-started it did not work.

 

HOWEVER, when I sat down today and tried to print, it WORKED.

 

Thanks for your help, Peter

HP Recommended

Great 😄, nice to know that those steps worked !

Happy printing ! 113_thumbsup.gif

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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