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I continually have problems with my Mac printing to the hP. It operates fine for weeks, maybe a month or two but then I suddenly have problems again like today.

It is currently saying I have an Expired Certificate when trying to print from Word or Adobe. However, I have just found that I can print from my wife's MacBook Air.

I spent hours with a HP support person back in March and eventually got it going again, but I continue to have this intermittent problem and lose hours trying to fix. Is there a way to fix this permanently?

Thanks, Peter

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @pmmacca 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=FvaPeprU_mU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

In this video I show you how to fix the issue with a Mac not printing to HP printer and you get "Encryption Credentials Expired" error when trying to print. This fix may work for other printers as well so try it out! Need a new printer? I recommend this one: https://geni.us/8lBcR (Amazon) ...
4 REPLIES 4
HP Recommended

Hi @pmmacca 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=FvaPeprU_mU

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
In this video I show you how to fix the issue with a Mac not printing to HP printer and you get "Encryption Credentials Expired" error when trying to print. This fix may work for other printers as well so try it out! Need a new printer? I recommend this one: https://geni.us/8lBcR (Amazon) ...
HP Recommended

Sorry, I have done this several times now and current certificate shows a 2035 validity date, but I still have a problem, when I go to print. Keeps telling me I have an expired certificate. Thanks for trying, Peter

HP Recommended

Thanks @FerRX!

Even though I went through the process yesterday and shut everything down and re-started it did not work.

 

HOWEVER, when I sat down today and tried to print, it WORKED.

 

Thanks for your help, Peter

HP Recommended

Great 😄, nice to know that those steps worked !

Happy printing ! 113_thumbsup.gif

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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