HP Smart Tank 790 - HP software is setting up your printer ..

[Deneb62]

Hello, during installation on my laptop i got message HP software is setting up your printer ... It won't disappear now even after reeboting printer. I can print, but i cannot use scanner. What can i do?

Thanks.

[Jay_G24]

Hi @Deneb62,

Welcome to the HP Support Community

I'd like to help!

I understand the computer is stuck on the software installation screen.

Try and uninstall the printer drivers and reinstall them-

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer's full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

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