HP Smart - There are no printers added to your account yet

[Snakes1000]

I have an instant ink account and have been receiving ink successfully since buying my printer.  However, I have a black text printing issue (missing the bottom half of every 4th or 5th line of text) and so I am trying to get a new black ink cartridge sent but I am told I do not have a printer registered.  When I open the HP Smart webpage and click on the Instant Ink tab it clearly shows my printer (see attached) and the associated account.  Yet, when I click on the Printer tab it states "There are no printers added to your account yet." (see attached).

Why is there this conflict and how can I get a new ink cartridge sent?  I have tried all the suggested fixes for the printing issue and was advised by an HP customer handler to buy a new printer.  But I figure trying a new cartridge is worth a try before taking that step.  So I put an old empty cartridge in hoping it would trigger a new one to be sent but that hasn't happened.  When I try to get that to happen I get the message that there are no printers attached to my account.

I need help and guidance please and would love to talk to a human being from HP!

 

[Rainbow23]

Hi @Snakes1000,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!