HP Smart Unavailable Features

[SambaKMom]

I use HP Smart to create PDFs on my HP OfficeJet Pro 6970 from my Gateway GWTN141-4 laptop...no problem.  Whenever I try to do the same task from my Samsung Galaxy S21 using the HP Smart app, it keeps telling me some features are unavailable.  The "Printer Scan" feature is the one I would really like to use, but it won't let me.  Are there any things I can do to change that?  It is just a pain to drag around my laptop when I want to do a series of scans especially when some pages are front and back, so I can't just load them into the tray, but have to do each individually to keep them in order.  Thanks for any help.

[Dragon-Fur]

@SambaKMom 

Welcome to the HP Community Forum.

True, the Windows version of HP Smart  and the full driver software that runs on Windows (includes HP Scan), are both smarter than the more limited Mobile versions of the same-named application.

If it can be fixed, the following might be helpful:

HP printers - 'Feature Unavailable' displays in HP Smart (Android) 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 From greenturtle

HP Smart for Mobile

Question was for Android…

This example will show you how to add pages and reorder the pages before saving:

https://www.youtube.com/watch?v=GVISsdkIhDwhttps://www.youtube.com/watch?v=1vjgUw9JjxM

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

For Android

Google Play Store - HP Smart

Why is the printer offline or not showing up in HP Smart?

For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.

Note:

Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.

• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• You signed into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 6970 All-in-One Printer series 

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