HP Smart Won't Recognise My Deskjet F4580

[SpeedyGaz]

HP Smart wil not connect to my Deskjet F4580. Instead it keeps saying it has an HP Photosmart All-in-One that is says is offline.

When I tell it to add a printer it scans and finds the Deskjet and that it is connected via USB, but when I click on it to select it the printer that then appears in the active printers section is the darn Photosmart, which I don't have.

All this because Flash Player has been expired and HP didn't update the software so that my HP Solution Centre would continue to work.

Not good enough.

[Kumar0307]

@SpeedyGaz, Welcome to the HP Support Community! I’m here to help.

This model printer is not compatible with the HP Smart app due to its age.

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.

Refer to this document HP printer setup (Windows built-in driver) for help.

Note: No software is available for scanning. You may use MS paint.

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!