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‎03-02-2021 11:14 AM

HP Recommended
Product: HP 8615

Why won't the HP 8615 finish setup in HP Smart so I can use.  It finds the printer, but when I go to login to HP, I get an error message and it exits setup on every device.   My Windows 10 laptop, my Samsung Tab 6, running Android 10.  Is this a software issue,  or an account issue?  Or is the HP 8615 operating system outdated?

1 REPLY 1

‎03-05-2021 12:16 PM

HP Recommended

@KimberR

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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