HP Smart app is just blank when I open it, nothing works

[Blanca08]

I have an HP Smart Tank 520, works fine, the problem is the app, which no longer works, every time I open it is just blank, nothing shows, can't scan anything or use any special features like this. I've already reset it, erased cache, reinstalled the app, all kinds of advice, and still won't work. Help, please, why does this happen?

[zoey7886]

@Blanca08, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart Tank 520! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears you're experiencing issues with the HP Smart App on your Windows 11 system. Below are some steps you can take to troubleshoot and resolve the issues:

1. Check for Latest Updates:

Ensure you have the latest updates for both Windows 11 and the HP Smart App. Sometimes, compatibility issues can be resolved with updates.

Update Windows 11: Go to Settings > Windows Update > Check for updates.

Update HP Smart App: Open the Microsoft Store, search for HP Smart, and check if an update is available.

2. Run Windows Troubleshooter:

Windows has built-in troubleshooters that can help identify and fix problems with apps.

• Run the Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters > Windows Store Apps.

3. Reinstall HP Smart App:

Even though you mentioned you have reinstalled the app, ensure you are performing a clean reinstallation.

Uninstall the App: Open Settings > Apps > Apps & features, find HP Smart, select it, and click Uninstall.

Reinstall the App: Open the Microsoft Store, search for HP Smart, and install it again.

4. Clear HP Smart App Cache:

You mentioned clearing the cache already, but double-check it was done correctly.

• Clear Cache: Open Settings > Apps > Apps & features, find HP Smart, click on Advanced options, and then click on Reset.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,