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‎06-07-2022 06:55 AM

HP Recommended

I just got a new HP printer, the HP OfficeJet 8014e all in one printer, and when i set it up, it said that i needed to download the HP Smart app. I downloaded it on 2 of my computers and my phone. I can open it just fine, but the problem is that it's stuck on the first loading page. It just loads and loads forever on all devices. I've tried to uninstall and reinstall it, to clear data and reset it, nothing works. My internet is also working just fine by the way, so I don't think that that is the problem. 

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2 people had the same question
2 REPLIES 2

‎06-10-2022 07:59 AM

HP Recommended

@Iulia-Gabriela

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What is the operating system?
  • Are you getting any error messages or codes while accessing the HP smart app from your computer or phone?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎07-20-2022 12:11 PM

HP Recommended

Same issue here:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Smart-App-not-loading/m-p/8435551

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