HP Smart app not opening on my Samsung Galaxy Notebook. Tried the common fixes like re-installing

[greyno66]

The HP Smart app will not open on my Samsung Galaxy Notebook. It did before. I am not aware of any new installations which might be causing a conflict. I have uninstalled and reinstalled etc - all the usual possible fixes.  Thanks in advance for any help. 

[Nal_NR]

Hi @greyno66,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're experiencing trouble with the HP Smart app on your Samsung Galaxy Notebook—it’s frustrating when something that worked perfectly before suddenly stops functioning. 

Let’s try to pinpoint and resolve the issue together.

• Have you recently updated your operating system or the HP Smart app before the issue started?
• Are you receiving any specific error messages when attempting to open the app, or does it simply fail to load?
• Have you tried using the app with a different network or another device to see if the problem persists?

Let's try these steps. 

Clear App Cache and Data:

• Go to Settings > Apps > HP Smart > Storage and clear both the cache and data. This can resolve issues caused by corrupted files.

Check System Compatibility:

• Ensure your Samsung Galaxy Notebook’s operating system meets the app's requirements. Visit the HP Smart support page for compatibility details.

Verify Network Settings:

• Connect your notebook to a different Wi-Fi network, or toggle airplane mode on and off to reset the connection. This can help resolve network-related app issues.

Install an Older App Version:

• If the latest HP Smart update introduced the problem, consider downloading a previous version of the app from a trusted source. Ensure auto-updates are turned off temporarily.

Run HP Print and Scan Doctor (via PC):

• If you have a PC, download the HP Print and Scan Doctor to diagnose and fix connectivity issues. This tool might provide clues about the app issue as well.
  
  Click here for more information.

You may also refer to this HP Smart app errors during setup and account registration

Hope this helps! Keep me posted for further assistance

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