HP Smart app sits and spins eternally.

[Daniel_1357]

HP Smart app just stopped working. After I click on “Scan” it spins and spins telling me to login on web browser. I login to HP, but nothing happens. It continues spinning. So, what it says while sitting there spinning for an eternity is:

(Start message:) "Find the open browser window, then sign in to your HP account. Note: The window might be behind another open browser or minimized." (End message)

I have logged in multiple times, trashed and reinstalled the HP Smart app a multitude of times. Restarted my iMac and the printer several times. I set up WiFi again. I've tried using Safari AND Google Chrome to sign in umpteen times. I have no problem singing in to HP.COM, but it does no good.

NOTHING WORKS! If I select “SCAN” it never gets past the error message. Please help! I'm a designer and have to be able to scan! Thank you to everyone!!

[Daniel_1357]

I forgot to include the printer I have, etc:

HP OfficeJet 5740

iMac, MacOS Monterey v. 12.0.1

HP Smart 13.4.2 (569)

[Betty0610 · Accepted solution]

@Daniel_1357

Welcome to the HP Support Community.

Are you able to copy?

Do you've any other device connected to this Printer?

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Daniel_1357]

I made sure the firmware was up to date. I deleted the HP Smart app and reinstalled. It started working again! Thanks so much for your help!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)