HP Smart app wont let me sign in

[Jonkirk]

Error I keep getting when trying to sign onto HP so I can use my printer below.

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)

I need it fixed pronto.  Have been trying to get it going for hours.  

Printer: HP87610A (HP OfficeJet Pro 7740 series)

Operating System: 10.0.19041.1

Language: en

Country/Region: US

App Version: 143.1.1136.0

Connection Type: Network

Other comments or feedback to HP Smart team:

Issue/error message found:

[mecleon]

Salve , mi sta succedendo la stessa cosa pure a me ,  ho gia' provato di tutto, anche l'intervento remoto da parte di microsoft e l'assistenza HP, ma nulla di fatto.

Lei ha risolto???? Io  ho  window 11 .

[JessikaV]

Hey!

Hope your doing fine!

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.

Regards.

JessikaV
HP Support Community Administrator

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EHI!

Spero che tu stia bene!

Grazie per aver visitato la nostra community di supporto HP inglese. Siamo in grado di rispondere solo ai post scritti in inglese. Per assicurare una risposta rapida sarebbe consigliabile postare la domanda in inglese.

Grazie per la vostra comprensione.

Saluti.

JessikaV
HP Support Community Administrator