HP Smart bad experience

[rdskn]

I printed to my HP Envy from acrobat no problem from my android.  I then tried to use HP app on PC and mobile.  Both said my Envy5540 was offline.  So I spent half an hour trying to find a way to remove it from HP app and readd it.  I couldnt find a way.

Then I saw a scan button on the app and clicked that.  The scanning worked immediately even though the printer was offline.

This experience is really terrible.

[Dragon-Fur]

@rdskn 

Welcome back to the HP English Community --

If your PC is running an Operating System / version supported by HP app, the steps to reset and / or remove (uninstall) the HP app application are located in Settings.

In general, using HP app on your PC (Windows) is generally optional.  That means there are other apps and software in Windows that you can use to Print your content.

Reminder

Some of Windows Print and / or Scan software does require that you have installed the Full Feature Software / full driver printer software.

The following is less than what it seems --

The longer description is due at least in part to the addition of examples -

Skip anything you do not need, cannot or will not do for any reason, or do not like.

Start...

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True - You can Reset / Uninstall the HP app regardless of what you know (suspect) about the condition or reason for the failure of the application to print and / or scan your document (or Image). 

Remember that the Reset app option does remove the app's data -- it is necessary that the printer(s) all be added back into the app after the Reset (and Restart of the computer) are completed.   The same is true for uninstalling / reinstalling -- the printer(s) must be added after the installation of the HP application.

- Printer Application - HP app– Windows -- Check / Reset HP app-

NOTE

If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.

Start

Reminder

It is important that every device is using the latest version of the HP app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP app is installed should be running the latest version of the HP app application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP app is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP app

Stop if everything is now working.

If the HP app opens but does not work or hangs partly open: 

Close the HP App

If you cannot close HP app: Restart the computer and log in

Do not start the HP app yet.

No Joy?

Windows - Reset HP Application

Next,

Reset the HP application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP app in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP app> Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP app application from the Microsoft Store

Open HP app > Sign in > Add Printer(s)

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP app from other device(s) on your network (computers, tablets, phones)

After the app is removed from its device > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP application:

Install the HP app on the mobile device

Start HP app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP application for Windows

Example - Windows - Reset and / or Uninstall > Reinstall HP app

HP_Smart_Win_Apps_Reset_4

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What else?

If the printer is Offline, the condition can affect more than the HP application.

The HP app application does not fully control whether the printer is online or offline (connected to your network and functional as part of the network).

One way to check whether the issue is limited to HP app is to use a different application or software to print the content.

For example, Windows (also) supports Adobe Reader -- use that software to test / print your document.

Example - Adobe Reader - PDF - Document Print - Main Menu > Properties

PDF_Reader_Main_Menu_Border_7

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What if?

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

 Microsoft - Troubleshooting offline printer problems in Windows

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP app(Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Message Content References

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hpsw

HP app- Windows - Application - Details / How-to / FAQ / NOTES

HP app is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP app to complete setup and support

-- Beware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method to download and install the HP application.

Instructions...

>>> How to Use >>> HP printer setup (HP app)

>>> Terms of Use >>>  HP app– formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP app products.  For example, in the HP application, find the link in HP app> Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP app setup: Enable Bluetooth on your computer or mobile device so that HP app can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP app requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP app, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP app benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

• Document includes the HP application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples
    • What are the requirements to use the HP app? (OS version requirements)
    • Which printers are compatible with the HP app?
    • Why do I need to sign in or create an account to use the HP app features?
    • Which languages does the HP app support?
  • Older versions of the HP app no longer support the required login feature.
  • Update the application to the latest version to access / use HP app

Help Here:  Unable to download and install the HP app pprinter app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP app is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Note:

This list only includes consumer printers.

If you have an HP Enterprise printer, go to

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

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HP app(Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP app)

Read the FAQs

For example: 

What is the HP app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP app– formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP app application.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5541 All-in-One Printer  

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