HP Smart blank white box after all measures recommended

[Greggrz]

My HP Smart app (on updated WIN11, updated firmware on printer, good connection, cache cleared, uninstalled/reinstalled - in other words, after trying all the recommended steps) still shows a blank white box (see pic).  Is it never going to work again? Help HP, please!

[Max3Aj]

@Greggrz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If you're experiencing a blank HP Smart app issue after trying common troubleshooting steps, here are some advanced solutions to help resolve the problem:

If you're experiencing a blank HP Smart app issue after trying common troubleshooting steps, here are some advanced solutions to help resolve the problem:

Check HP Smart App Dependencies

• Open Windows PowerShell (Admin) and run the following command to remove the HP Smart app: 

Get-AppxPackage *HPInc.HPSmart* | Remove-AppxPackage

• After that, reinstall HP Smart from the Microsoft Store.
• Alternatively, you can try installing the HP Print and Scan Doctor to check for underlying issues: Download HP Print and Scan Doctor.

Reset HP Smart App Data (Registry & Local Files)

• Press Win + R, type: %localappdata%
• Navigate to Packages\AD2F1837.HPPrinterControl_*\LocalState and delete everything inside this folder.
• Open Registry Editor (regedit) and delete the following key: 
  Computer\HKEY_CURRENT_USER\Software\Hewlett-Packard\HP Smart

Use Compatibility Mode

• Right-click the HP Smart app shortcut, select Properties, and go to the Compatibility tab.
• Check Run this program in compatibility mode for: Windows 8.
• Apply the changes and restart the app.

Check for Missing Windows Components

• Some Windows components required for UWP apps (like HP Smart) may be broken. Open PowerShell (Admin) and run: sfc /scannow
• After the scan completes, restart your PC.

Create a New User Account

• Sometimes, corrupted user profiles can cause apps to malfunction. Try creating a new user account:
  • Go to Settings > Accounts > Family & other users > Add a new user.
  • Log in to the new account and install HP Smart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Greggrz]

I wish it had helped. Here's what happened with each...

Check HP Smart App Dependencies

• Open Windows PowerShell (Admin) and run the following command to remove the HP Smart app: 

Get-AppxPackage *HPInc.HPSmart* | Remove-AppxPackage Did not appear to do anything. Did not uninstall or change anything.

• After that, reinstall HP Smart from the Microsoft Store.
• Alternatively, you can try installing the HP Print and Scan Doctor to check for underlying issues: Download HP Print and Scan Doctor. Link is no good. Found the HPPSD, though, ran it, no help.

Reset HP Smart App Data (Registry & Local Files)

• Press Win + R, type: %localappdata%
• Navigate to Packages\AD2F1837.HPPrinterControl_*\LocalState and delete everything inside this folder. Did it.
• Open Registry Editor (regedit) and delete the following key: 
  Computer\HKEY_CURRENT_USER\Software\Hewlett-Packard\HP Smart Did noy have such a key

Use Compatibility Mode

• Right-click the HP Smart app shortcut, select Properties, and go to the Compatibility tab. Did not have a Compatibility tab (Windows 11)
• Check Run this program in compatibility mode for: Windows 8.Was not able to try
• Apply the changes and restart the app.

Check for Missing Windows Components

• Some Windows components required for UWP apps (like HP Smart) may be broken. Open PowerShell (Admin) and run: sfc /scannow
• After the scan completes, restart your PC. Did it. Did nothing.

Create a New User Account

• Sometimes, corrupted user profiles can cause apps to malfunction. Try creating a new user account:
  • Go to Settings > Accounts > Family & other users > Add a new user.
  • Log in to the new account and install HP Smart. Installed with same blank white app screen!

[Kuroi_Kenshi]

Hi @Greggrz,

Thank you for the response.

Here's what you can try:

Check Display Drivers + GPU Acceleration

Some blank screen issues are GPU rendering bugs, especially with Intel UHD/AMD iGPU or NVIDIA Optimus.

Right-click desktop → Display Settings → Scroll to Graphics Settings

Under “Choose an app to set preference”:

Select Microsoft Store App > Choose HP Smart

Then click Options → Set to Power Saving

Save changes

Then relaunch HP Smart.

Try HP Smart in a Clean Boot Environment

We’ll test if third-party apps are blocking rendering:

Press Win + R → type msconfig

Go to the Services tab → Check Hide all Microsoft services

Click Disable all

Then go to the Startup tab > Open Task Manager > Disable all startup items

Restart your PC and try opening HP Smart again

Try the Web Version Instead

If it’s urgent and you need to print or scan: 👉 Go to: https://www.hpsmart.com
You can sign in with your HP ID and access most of the app's features from there.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Greggrz]

Thank you, Kuroi_Kenshi, and I wish I could say that helped, but same issue no matter what. I know about the web version and it does work fine here, but was just hoping to get my app back working the way it used to.

Any other ideas? Anyone?

[Kuroi_Kenshi]

Hi @Greggrz,

Thank you for the response.

Check App Permissions Manually

Sometimes Windows 11 randomly blocks certain UWP apps from accessing features:

Go to Settings → Apps → Installed Apps → HP Smart

Click Advanced options

Make sure App permissions (Camera, Documents, etc.) are toggled ON

Scroll down and click Reset, then try again

If your web version works fine, you can pin https://www.hpsmart.com to your taskbar:

Open it in Edge

Click the 3 dots (⋯) → Apps → Install this site as an app

That way it’ll feel and function almost exactly like the original app 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Greggrz]

Hi, Kuroi_Kenshi,

The UWP app blocking things didn't help and the web version works, but installed as an app, it doesn't "feel and function almost exactly like the original app" at all. I see n o way to scan or print from it, nothing.
Sure miss being able to use the actual HP Smart. When it worked, it was great, but now...

[Kuroi_Kenshi]

Hi @Greggrz,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Greggrz]

I replied to your private message just now.