• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-16-2025 02:47 AM

HP Recommended
Product: HP Smart

I cannot connect my HP Smart app to the HP Laserjet Printers because HP Smart requires location access first (which, unfortunately, has been restricted and disabled by the admin of my company)

 

Hi, can anyone help me solve this problem?

 

Tried connecting using HP Direct and even USB, yet same pop-up window appears when i click add printer...

-------------------------------

 

I've been using HP Smart when scanning documents. When i have received this new HP Desktop computer, i was able to connect HP Smart to the HP Laserjet printers of this office and was able to use the scan feature of the said app.

 

However, just last week, when the office installed a new HP Laserjet printer, i was trying to connect HP Smart in order to allow scanning. To my surprise, whenever i click "Add/Set up a Printer" this message pops up:

 

HP Smart - pop up problem.png

 

Exiting the setup does nothing, and Location Settings brings me to the app permission of HP Smart, which again has been disabled by the admin of my company.

 

Can anyone please help me on how can i add printers WITHOUT the need to grant location access?

Tags (1)
Reply
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.