HP Smart error message E0D01P0001

[MsMaamSam]

Hello all. 

I've been trying to set up this new printer for work for the last hour and HP Smart is making it really difficult. I have tried to google the specific error code it has given me but I have found nothing. 
The Initial printer is set up. A little slow. But for the most part, it works. 
However, I'm prompted to finish the setup but no matter what I do. The setup fails and I get the "We're Sorry. Something went wrong" message with the error code: E0D01P0001

I Am not sure if I HAVE to finish the set-up but it would be nice. Is there someone able to help me with this? 
Thank you! 

[Rainbow23]

Hi @MsMaamSam

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing setup issues with your HP DeskJet 4120e All-In-One Printer.

Please follow the steps listed below to uninstall and reinstall the drivers.

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Note:

If you are unable to remove the printer drivers, then please follow the steps listed below to stop print spooler:

- Turn off the printer, and then unplug the power cord.

- In Windows, search for and open Services.

- In the Services window, right-click Print Spooler, and then click Stop.

- Now remove the printer drivers and restart the computer.

Once done, please download and install the software from this weblink. https://support.hp.com/in-en/drivers

Otherwise you can use the HP Smart App:  https://support.hp.com/in-en/document/c04675142

Let me know if this helps.
Take care and have a great day ahead.

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