HP Smart for HP 9010e results in "Driver Unavailable"

[TimMM1]

Printing to my HP 9010e worked fine until a recent Windows 11 update. Using HP Smart results in an error, and ultimately "Driver Unavailable". I suppose I could always "print to PDF", mail it to another device (like my phone) and print from that... Is there any other solution? The working driver is no longer installed , so using Device Manager to "Update Drivers" is not a solution path.

I have the HP OmniBook X 14 inch laptop AI PC (Snapdragon).

[Jerry_57 · Accepted solution]

Hi @TimMM1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you're experiencing a "Driver Unavailable" error when trying to print to your HP 9010e printer after a Windows 11 update, here are some steps you can take to resolve the issue:
 

Remove and Reinstall the Printer:
 

• Go to Settings > Devices > Printers & scanners.
• Find your HP 9010e printer in the list and select it, then choose Remove device.
• After removal, restart your computer.

Download and Install the Latest Driver:
 

• Visit the HP Support page for your printer and enter your printer model (HP 9010e).
• Download the latest printer driver for Windows 11.
• Run the downloaded file and follow the on-screen instructions to complete the installation.

Use HP App:
 

• Open the HP app on your computer. If not installed, download it from the Microsoft Store. HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   
• Follow the setup instructions to add your HP 9010e printer. This app can often provide additional features and troubleshooting tools.

Update Printer Firmware:
 

• Ensure your printer’s firmware is up to date. This can usually be done through the HP app or directly on the printer’s control panel.

Check for Windows Updates:
 

• Ensure your Windows operating system is fully updated. Go to Settings > Windows Update and check for updates.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[TimMM1]

Thank you! I had seen and tried these instructions before, but ignored the direction to restart after removing the printer, which made the difference. Also, my printer is a 9010 instead of a 9010e, but HP smart knew that.

[Jerry_57]

Hi @TimMM1,

Thank you for your response.

It’s satisfying when a simple restart clears the path—glad HP Smart recognized your 9010 so smoothly.


Regards
Jerry_57
HP Support