• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-12-2022 08:36 AM - last edited on ‎03-13-2022 07:19 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The subject describes the issue that many of us are having.  How do we get HP to resolve the issue?

4 people had the same question
14 REPLIES 14

‎03-15-2022 10:49 AM

HP Recommended

@JrCol

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎03-19-2022 06:10 PM

HP Recommended

Officejet Pro 8035e

Was this reply helpful? Yes No

‎03-22-2022 03:19 PM

HP Recommended

@CeeSea

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Please let us know the issue you're facing with the Printer.

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎04-06-2022 07:42 PM

HP Recommended

I have HP Photosmart 6520

Was this reply helpful? Yes No

‎04-11-2022 01:20 AM

HP Recommended

@JrCol

 

Are you referring to HP Smart App on your Computer? What is the exact error you get?

 

Let us know 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎04-11-2022 03:24 AM

HP Recommended

I don't get any error message. When I log in on HP Smart the window shows applying account information 

and it just stays on that.  Therefore I cannot use HP Smart.

Was this reply helpful? Yes No

‎04-12-2022 03:25 AM

HP Recommended

Did you try a different browser? Please share a picture of the screen you're referring to.

 

Tahnks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎04-12-2022 09:22 AM

HP Recommended

Yes, tried Firefox, Chrome and Edge.  The screen just says "Applying Account Information" with a blue circle continuously turning.

Was this reply helpful? Yes No

‎04-12-2022 12:13 PM

HP Recommended

Here is a screen shot:

Soxmama_0-1649787050584.png

Steps to get to this point: Open HP Smart. Select the Print or select the Scan icon. Sign in. It never signs in. I am able to sign in here, via MS Edge, using the same sign in info.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.