I'm having serious problems with my HP 9018. First it keeps going offline and I have to reboot it to print. After trying to fix this, I now have three versions on my HP Smart app of the same printer. In addition in Win 10 device setting I'm showing two copies of the printer one that says scan only DO NOT DELETE. Is that normal?
Would love to chat on this. so I can provide screen shots
These resources will be useful that may help the printer to stay online and how to use the printer:
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address) 2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab. 3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard. 4. Type in the proper IP address for the printer.
i have tried the power down step as the initial solution to get the printer running for my wife at this time. The reinstall of HP Smart may be the way to go if the issue arises again but at least with your comments I have a direction. Thank you. Will keep you informed if anything changes
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