• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-29-2023 08:47 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

Hi, I'm stuck with my HP Smart Account management.

I've recently bought an HP DeskJet 2720e.

I've downloaded the HP Smart app on my Android phone, created a HP Smart account, configured the printer, and all is fine.

Afterwards, I've installed the HP Smart app on my wife's Android phone, and I've created, from there, her HP Smart account and finished her configuration as well.

The issue is that I cannot invite her account to share my Print Anywhere privileges for some reasons.

I called customer support via phone, and they told me to create another account from scratch, but that means I have to create another e-mail account, which will be used just for her HP Smart, and I don't want to.

Is there a way to invite an existing account? Or to delete an HP Smart account so I can invite her and create her account from the invitation link?

 

Thanks in advance.

DM

Category:
6 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.