• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
macOS 12.0 Monterey

I just bought a new HP Smart Tank 670 Printer, and was trying to set up the printer (I use an iMac and iPhone). I followed the instructions on the HP website and downloaded the HP Smart on Apple App Store on my iMac. But the HP Smart App keeps crashing every time I open it, I can't even get onto the first page / screen of the app.  It just freezes every time, and I have to force quit it. 
I then tried to use the HP Smart on my iPhone.  Small progress compared to the desktop App. I was able to get onto step 3 or 4 or so, and then the app froze on the page of "Getting Information" after connecting to the printer to my wifi network.
Please advise!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.