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Locked

‎02-10-2020 01:56 PM

HP Recommended

Hi

 

The Scannow found a number of issue and repaired them.  I restarted the machine and tried the install again.

 

Same error (2753) occurs part way through the Installing 1 of 4.

 

Clearly I do not want to lose any files but if this is a Windows issue rather than an issue with eth install zip file then it feels like resetting Windows is the way to go next.

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‎02-10-2020 02:05 PM

HP Recommended

Hello @Kald69a , if you don't want to reinstall Windows keeping your personal files but loosing your installed programs, you can try this command in Powershell (admin), wait few times and reboot your PC:

DISM /Online /Cleanup-Image /RestoreHealth

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-10-2020 03:15 PM

HP Recommended

Hi 

 

I decided to go down the 'Reset Windows' route while keeping personal files.  It took a while but it has resolved the scanning issue now that I have reinstalled the drivers etc.

 

The HP Scan app is now back and I can get the features I need.

 

Thank you for your help.

 

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‎02-10-2020 03:31 PM - edited ‎02-10-2020 03:35 PM

HP Recommended

@Kald69a 

Thanks for your return,

 

Félicitations!

If my previous answers have been favourable to you, please close the topic by clicking on "Accepted as a solution" at the bottom of one of my previous messages.

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-15-2020 05:54 AM

HP Recommended

Hi @Mans

 

Sorry, I have been working away for a few days so have only just got to this.

 

I don't see Accepted as a solution on any of the posts - is this a timeout thing?  I know it was there last weekend but is not there now.

 

In terms of the Solution - it proved to be none of the specific steps that you had suggested though you did indeed indicate that a Windows Reset may have been needed, and indeed it did fix the issue.

 

Please advise what you need me to do.

 

Thanks

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