Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-01-2025 10:22 AM

HP Recommended

Hello. I have a new HP 8124e printer. I am following the setup instructions and have opened HP Smart to add the new printer. It asks for the wifi password but then tells me that this password is incorrect. I know the password is correct and am unable to get past this point. What can I do please?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2025 11:18 AM

HP Recommended

Go to hp.com and download driver/software package for your printer model and install it, don't use HP Smart.




My profile on LinkedIn

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎03-01-2025 10:40 AM

HP Recommended

Are you connecting the printer to your home/office wireless network or you are connecting to printers wireless direct network? 2 different things have 2 different passwords.




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-01-2025 10:45 AM

HP Recommended

I am connecting to my home wireless network as selected by HP Smart and as stated above the space to enter the password.

Was this reply helpful? Yes No

‎03-01-2025 11:09 AM

HP Recommended

Connect the printer to your wi-fi using printers screen and wireless menu, once the printer is connected to your wi-fi run HP Smart if asked select that the printer is already connected.




My profile on LinkedIn

Was this reply helpful? Yes No

‎03-01-2025 11:12 AM

HP Recommended

I tried that but then it won't find it on HP Smart if it is already connected to the wifi

Was this reply helpful? Yes No

‎03-01-2025 11:18 AM

HP Recommended

Go to hp.com and download driver/software package for your printer model and install it, don't use HP Smart.




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.