HP Smart not loading

[Flint-2]

I have a Dell 9010 SFF desktop running W10 Pro with a HP 8015e printer. Downloaded HP Smart on the desktop and also on my HP 840 G5 laptop which also runs W10 Pro. All has been good until today when HP Smart wasn't so smart anymore and wouldn't load, it however loaded on the laptop and I was able to check my account.                          The only difference is that the download on the desktop was about 6 months ago and the laptop a couple of weeks ago.

What do I have to do to get the program working on my desktop again?

[Anand_Andy · Accepted solution]

Hi @Flint-2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet 8015e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!